Refund policy
Return & Refund Policy
At UrbanEase, we want you to be fully satisfied with your purchase.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
To start a return, please contact us at:
support@urbanease.uk
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will offer:
- A replacement
- Or a full refund
Non-Returnable Items
We do not accept returns for:
- Used items
- Items damaged by misuse
- Items returned after 30 days
Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Order Cancellations
Orders can only be cancelled within 12 hours of purchase.
After this time, the order may already be processed and shipped.